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Tourism

Volume XVII |

The connection between sustainable tourism and certification systems

Abstract: The subject of certification and standards is vast, complex and at the same time topical, so the best is to begin by clarifying the terms. A “standard” by definition is a set of guidelines that helps organizations to develop, manage and control everything, from processes and products to services and systems. These guidelines meet specific requirements in areas such as efficiency, quality and safety. On the other hand, the certification is the process that verifies whether an organization, product or tourist service meets the specific standards of providing a written guarantee (the commercial logo), the latter representing a good way to allow customers to identify products that deliver higher quality service levels. At the same time, it participates in increasing the confidence in ecotourism products both nationally and internationally, but also in promoting the concept and principles of ecotourism at local, regional and national level; it contributes to the sustainable achievement of destinations and to the growth of shared knowledge with regard to a certification system, resulting in the benefits brought by it. In order to certify an organization, product or tourist service that meets certain standards, accredited third-party certification bodies must verify that the requirements are met through an audit process. Only after the successful completion of the audit process, an official certificate of an organization can be issued, and the admitted company agrees to maintain the systems according to the standard requirements of the continuous improvement. But why do you need to submit to the certification process activity and to all its expenses? What are the benefits of a company or its customers? The third-party certification shows to current and potential customers that an organization is committed to quality and has taken enough time to build and maintain a culture in its processes to give customers the same thing, i.e. the quality of the travel product.

Volume XVII |

Assessing the importance of the Jewish urban cultural heritage in Oradea, Bihor County, Romania

Abstract: The current study aims to assess the importance of the Jewish cultural heritage in the city of Oradea, Bihor County, Romania, an emerging and highly dynamic tourist destination. This synagogue was revealed as the most representative building pertaining to the Jewish cultural heritage was revealed based on a survey applied to the central public authorities, tourists and the local population. As a result, the Sion Neologue Synagogue stood out as the most representative of the Jewish identity heritage in a proportion of 90%, while 96% of the respondents replied that it is the most important tourist site of the city altogether, especially after its rehabilitation works. Among the other listed buildings, the Sion Neologue Synagogue was selected by the interviewees based on its uniqueness and novelty features, trimmed up in an eclectic style, imbued with Art Nouveau ornamentations.

Volume XVII |

Sustainable Educational Tourism Potential of Djerdap National Park

Abstract: Starting from the new education paradigm, which relies on constructivist and contextual approach, this paper will specify the tourism potential of the Djerdap National Park, which should develop young people’s skills for sustainable development. The main objective of this paper is to use the holistic approach, the analysis of tourism resources, their educational potential and types of educational tourism in the Djerdap National Park to emphasize the insufficiently utilized educational potential. This could help children and young people acquire knowledge, skills and develop their personality by promoting learning through experience, direct contact with the things they are learning about, research and project approach. The results of this study indicate the need to create educational programs for all ages, to improve accommodation capacities as well as educational materials, to better educate the guides on how to conduct ambient learning, project and research activities for all age groups. Emphasizing the importance of educational tourism, which could help education for sustainable development, the paper underlines the need for support from state level with promotion, activities, projects and sharing best practices.

Volume XVI |

The Ethno-creativity in the Pilot Centers in Romania and their Role in the Development of Cultural Tourism and the Educational Process

Abstract: The study aims to assess the role of ethno-creativity in the development of the local economy. Ethno-creative tourism comes in the support of those who want to discover the cultural values of certain ethnic groups by the usage of practices and products that create the sensation of crossing beyond space and time, or new links with traditional ethno-cultural elements through effective participation and learning. The geographical space of Romania has been analyzed using two pilot centers, where ethnicities can be identified in points of space, together with their creative possibilities and values, in an attempt to develop an ethno-cultural tourism. The research has been based on economical data at the level of the NEAC code- Classification of the activities in the national economy, as well as on data obtained from having confronted some representative samples: creative artists, tourists and resident population, analyzed by statistical methods. The partial results obtained underline the impact of this type of development, which may contribute to the increase of the complexity of the functional territorial systems where this type of tourism might implement. Cultural tourism based on creativity and traditional values contributes to the appearance of the economic multiplication effects. The development of the ethno-creative tourism may mean creating jobs within a period of economic crisis and relative social crisis. It can also be considered as a factor of cultural identity popularization, which plays an important role in promoting cultural diversity.

Volume XV |

The Standardization of the Services in Farm-stay Tourism – The EuroGites Method as a Possible Solution

Abstract: This study assessed conceptual terms of farm-stay tourism through connection with the criteria of quality of services. Based on best practices and experiences from the European countries, the European Federation of Rural Tourism (EuroGites) has established common quality assessment standards for accommodation units in rural areas. Criteria of established standards are grouped into five clusters: equipment, surroundings, services at the accommodation and its surroundings, non-material aspects and security. This paper aims at a comparative analysis between the minimal conditions for international and domestic markets, through the assessment of the farm-stay tourism quality segments. In this respect, the research has been conducted in the selected villages in Vojvodina Province (Northern Serbia) by using EuroGites methodological instrument. The main hypothesis of the paper was based on the estimation that quality of farm-stay tourism in Vojvodina Province is measurable by the extent to which they comply with the EuroGites criteria in the domestic and international level. The results showed that the three sub-hypotheses are confirmed, and two of them are disproved. The research findings represent a useful tool for obtaining information about many aspects of quality in farm-stay tourism and, with slight modifications, it can be used in various areas of quality research.